Returns & Exchanges

At A Gathering Place, we want you to love your purchase! If something isn't quite right, we're here to help. Please inspect your order and try on your items as soon as they arrive. Our full return policy is outlined below.

Return Eligibility

We gladly accept returns for store credit only on eligible merchandise purchased in-store or online.

To qualify for a return, items must:

• Be returned within 10 days of your purchase date (or within 10 days of the shipment date for online orders)
• Be unworn, unwashed, and unaltered
• Be free of stains, odors, pet hair, or any signs of wear
• Have all original tags attached

Store credit never expires and may be used toward any future purchase.

Refund Policy

We do not offer refunds to the original form of payment. All approved returns are issued as store credit only. No exceptions.

Original shipping charges are non-refundable.

 

Once your return has been delivered to us, please allow 1–5 business days for processing.

Damaged or Defective Items

If you receive a damaged or defective item, please submit your return request through our Returns Portal within 3 days of delivery.

When submitting your request, please include a brief description of the issue. If the item is still available, you'll have the option to exchange it for the same item or receive store credit.

Final Sale Items

The following items are considered Final Sale and cannot be returned or exchanged:

• Jewelry
• Hair accessories (including headbands, scrunchies, clips, and hair ties)
• Bras and bralettes
• Bath and body products
• Mystery bags and mystery items
• Door Busters
• Deal of the Week items
• Mega Deals
• Any item discounted 30% or more
• Any item specifically marked Final Sale

Shoes

Shoes must be returned in their original shoebox, and the shoebox must be placed inside another shipping box. Please do not tape or place shipping labels directly on the shoebox, as damaged shoeboxes may result in the return being denied.

Price Adjustments

We do not offer price adjustments or price matching. If an item goes on sale after your purchase, the original purchase price will remain in effect.

Rewards & Gift Cards

If rewards are used toward a purchase, only the amount actually paid by the customer will be returned as store credit. Reward points used on the original purchase cannot be restored.

Gift cards cannot be applied to previous purchases or orders that have already been placed.

Shipping & Return Responsibility

Customers are responsible for return shipping costs unless covered through Checkout+.

A Gathering Place is not responsible for:

• Lost or delayed return packages
• Packages marked as delivered by the shipping carrier but not received
• Shipping delays caused by the carrier

We recommend using a shipping service that provides tracking for your return.

Returning Your Order In-Store

You're always welcome to bring eligible returns directly to A Gathering Place during normal business hours.

If mailing your return, please include your packing slip or a note with your order number so we can process your return as quickly as possible.

Once your return has been approved, your store credit will be issued electronically and emailed to the address associated with your order.